Remove 2024 Remove Chatbots Remove Loyalty Programs Remove Return on Investment
article thumbnail

Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

My Comment: I’ve been studying how different brands are creating successful loyalty programs. 3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values.

article thumbnail

Mastering Online Business: 4 Strategies for Small Online Businesses to Succeed

SurveySensum

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. The success of paid advertising lies in its strategic execution and ongoing management to ensure maximum return on investment.