Remove 2024 Remove Call Center Experience Remove Customer Service Training Remove Loyalty Programs
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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

My friend and fellow customer service expert, John DiJulius, shares his thoughts on how AI is benefiting both customer and employee satisfaction. I loved one of his first topics: AI is not the end of call centers. My Comment: Here is an excellent and robust article on loyalty programs.