Remove 2024 Remove Call Center Experience Remove Chatbots Remove Loyalty Programs
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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

Through chatbots and empathy simulators are transforming customer service by taking over tasks traditionally done by humans, such as speech recognition, empathy, and decision-making. I loved one of his first topics: AI is not the end of call centers. My Comment: Here is an excellent and robust article on loyalty programs.