Top 5 Customer Service & CX Articles for Week of March 25, 2024
ShepHyken
MARCH 25, 2024
Through chatbots and empathy simulators are transforming customer service by taking over tasks traditionally done by humans, such as speech recognition, empathy, and decision-making. I loved one of his first topics: AI is not the end of call centers. My Comment: Here is an excellent and robust article on loyalty programs.
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