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5 Proven Ways to Make your Contact Center RPA Successful

TechSee

DECEMBER 9, 2020

Forrester reports that despite the market potential to reach $12 billion by 2023, more than half of deployed RPA solutions have not scaled beyond ten robots. Consider your contact center workflows, and determine which use cases can be automated.

Contact Center 109
Contact Center Contact Center Workflow Case Study Tips 109
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Essential Pain Points in Call Center Management – Part 2

NobelBiz

OCTOBER 17, 2023

Explore lessons, regulations, and strategies for contact centers in 2023. Real-time Reporting In today’s dynamic call center environment, quick decision-making is crucial. Key elements include a well-trained workforce, advanced technology, streamlined processes, and metrics for decision-making. Watch now !

Call Center 59
Call Center Management Contact Center Contact Center Software 59
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