2022 Employee Experience ROI Virtual Agent 
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Employee Experience.
TechSee
MARCH 7, 2022
Reducing the burden of call volume for simple, repetitive tasks gives agents more time to resolve complex customer issues. Employee Experience. AI-powered customer service solutions are cost-saving and drive higher ROI as customers have come to expect and rely on accessible 24/7 digital support. Conversational Platforms.
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