Remove 2022 Remove Case Study Remove Contact Center Remove Wait Times
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AI and Customer Care: The Future is Here

BlueOcean

We want intelligent interactions that are personalized to our own situations and we want them on demand – not after we waste our precious time sitting on hold. Long gone are the days when customers almost expected to experience IVR hell and would pretty much tolerate jaw-dropping wait times. AI is the now of the contact center.

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The High Cost of Low Agent Retention + NEW AUDIBLE VERSION

Lithium

As Marketplace puts it in a July 2022 article: " Now, Pollak [Julia Pollak, chief economist at job site Zip Recruiter] said, the mood might be shifting. Furthermore, specific contact centers are reporting up to a 100% turnover rate. Your customers will have longer wait times to speak with an agent, which decreases your NPS.

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The High Cost of Low Agent Retention

Lithium

As Marketplace puts it in a July 2022 article: " Now, Pollak [Julia Pollak, chief economist at job site Zip Recruiter] said, the mood might be shifting. Furthermore, specific contact centers are reporting up to a 100% turnover rate. Your customers will have longer wait times to speak with an agent, which decreases your NPS.