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How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. What has changed that our customers need to know about?

article thumbnail

How Have your Customers’ and Employees Expectations Changed?

CX Accelerator

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. What has changed that our customers need to know about?

article thumbnail

How Have your Customers’ and Employees Expectations Changed?

VDS

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. What has changed that our customers need to know about?