The Ultimate Guide to NPS Benchmarking in Retail
SurveySensum
JUNE 1, 2023
This is not good, as detractors can bad mouth their experience with your business and damage the brand value. According to research done by Satmetrix in 2022, the industry average NPS score of online shopping (retail) is 41. Otherwise, it’s high time to start listening to your customers and improving your business.
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