NobelBiz

APRIL 18, 2023

These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time. Average Handle Time (AHT) The average call handling time (AHT) is frequently used to determine individual agents’ effectiveness and the performance of the customer service organization as a whole.

Contact Center 52

Contact Center Call Center Management Gamification 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

AUGUST 28, 2023

Competitive edge and differentiation in the market. Check out our free, on-demand Contact Center Gamification Workshop. Leveraging Data-Driven Insights According to a NewVantage 2022 report , a whopping 91% of big-shot companies were dead set on pumping more cash into the big leagues of data analytics and AI.

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98