2022 Average Handle Time Contact Center Exercises 
NobelBiz
JANUARY 17, 2022
However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. The AHT is a KPI that contact centers always strive to improve. But, how is the Average Handling Time (AHT) calculated?
Seaton CX
NOVEMBER 1, 2022
In the year 2022, everyone has heard the words “customer experience”—maybe even spouted those words in a meeting to defend their opinion—but they don’t always know what the words mean. But they still haven’t exercised. Influence, of course. But choose your tactics based on the stage your person is in. Commitment—huge step forward!
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