2022 Average Handle Time Brands First Call Resolution 
Stella Connect
DECEMBER 2, 2021
Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know. Customer patience is a finite resource.
NobelBiz
APRIL 25, 2023
by 2022, 50% of major enterprises would have failed to combine interaction channels , resulting in a disconnected and walled customer experience devoid of context. Investing in employee training is a long-term strategy for reducing call center operating expenses. Efficient call routing is crucial for reducing call center costs.
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