Remove 2022 Remove Abandon Rate Remove Gamification Remove Trends
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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.

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Top Call Center Efficiency Metrics And How To Improve Them

Playvox

What trends, such as AI , will shape CX in the coming years? Allow for additional customer sentiment comments in surveys and categorize them to spot trends for improvements. Put in place callback options during peak time periods to reduce wait times and call abandonment rates. Why do metrics matter?