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The Top 4 Contact Center Trends To Boost Performance And CX

Playvox

According to Hyken’s data, that trend keeps increasing. Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. It’s not surprising that CX centers that offer a wide range of digital engagement channels perform best.

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Top Call Center Efficiency Metrics And How To Improve Them

Playvox

Call center efficiency metrics are the collection of data used to measure and gauge the effectiveness and efficiency of call centers and contact center agents. Making meaningful business decisions from the plethora of data available to companies can be daunting. What Are Call Center Efficiency Metrics? Why do metrics matter?