2021 Customer Service Training How To Online Experience 
ShepHyken
NOVEMBER 8, 2021
And, even though the title reads “Seven Best Practices to Handle Customer Interactions,” there is much more than just that. You’ll learn about the five stages of a customer interaction cycle, seven types of customer interactions, how to build a customer interaction strategy, and much more.
ShepHyken
SEPTEMBER 6, 2021
As the author points out, this is really an article about great customer service, and he shares a number of solid tips on how to do so. I also smiled at his story about the customer who calls him so much, she refers to him as her boyfriend. State of the In-Store Experience [2021] by Bobby Marhamat.
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