ShepHyken

APRIL 26, 2021

9 New Findings from the 2021 State of the Contact Center Report by Tricia Morris. CustomerThink) Here are nine new findings from the 2021 State of the Contact Center Report which included 400 US and UK contact center and customer experience leaders. Top Customer Experience Resources to Follow in 2021 by MK Marketing.

Customer Service 135

Customer Service Loyalty Programs Social Media Contact Center 135

ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. Same for CX.

Customer Service 73

Customer Service Hospitality Rewards Programs Self Service 73

ViiBE Blog

AUGUST 27, 2021

Customer experience. August 27, 2021. In order to implement these fully, a CX strategy can go a long way to ensuring your customers have an attentive and personalized experience interacting with your company. This article will delve into customer experience and how to develop a strategy to improve your customer experience. .

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52