2021, Customer Relationship Management, First Call Resolution and Innovation

GlowTouch Recognized for Excellence

GlowTouch

AUGUST 20, 2021

An independent assessment of overall provider capabilities focused on its Top Customer References and top area of provided service in Customer Relationship Management. This also allowed time to discover individual pain points so agents could provide relevant suggestions after addressing a customer’s need.

First Call Resolution

First Call Resolution Contact Center Social Media Knowledge Base

Creating a customer-centric business strategy

ViiBE Blog

AUGUST 18, 2021

Creating a customer-centric business strategy. CRM , Customer experience. August 18, 2021. First of all, a properly structured customer feedback survey can give you a good overview of your customer base. Becoming a customer-centric organization has never been easier, thanks to recent innovations.

Customer Centricity

Customer Centricity Strategy CRM Net Promoter Score

Customer Experience Update

GlowTouch Recognized for Excellence

Creating a customer-centric business strategy

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