Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Kustomer

NOVEMBER 4, 2020

Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Customer service teams can employ AI to handle low-level support issues in real time, and gather initial information for live agents before intervention is needed.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

Uniphore

DECEMBER 7, 2021

with some creativity and a lot of data insight, retail customer experience (CX) leaders can overcome many of these holiday season challenges.?Here’s Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. it dropped the ball on adopting an omnichannel approach at the right time.

Retail 130

Retail Omni-Channel Policies Customer Service Representative 130