GlowTouch

DECEMBER 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Service Trends for 2021. People interact with each other on social media, so it stands to reason that this will expand to business relationships, too. About GlowTouch. Tonya Morgan.

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Trends Customer Service Self Service Contact Center 52

NobelBiz

APRIL 27, 2021

As a result, engaging in contact center solutions and technologies yields significant returns for companies. How can a contact center solution enhance customer loyalty? Understanding Customer Loyalty Customer retention is described as a contact center’s ability to keep its customers over time.

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Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

MAY 22, 2023

Let’s delve into some of the key features and benefits that you can expect: Enhanced features: Call recording, call forwarding, auto attendant, voicemail to email, and video conferencing are some of the advanced features that these systems offer. billion in 2021, and it is expected to surpass around US$ 385.21

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CSM Magazine

AUGUST 4, 2021

Due in large part to the pandemic, closed branches, and social distancing guidelines, our research shows customers tried digital before turning to agent-led support channels in 2021. million in potential savings for organizations when customers can self-service on digital channels instead of turning to the high-cost contact center.

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NobelBiz

FEBRUARY 23, 2023

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. If no one is accessible, calls can be redirected to other colleagues’ extensions. This particulary applies to contact centers as It enables team agents to discuss easily discuss subjects using instant messaging rather than email.

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Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

JUNE 7, 2021

For a few years now, businesses including contact centers have relied heavily on Cloud technologies. If no one is accessible, calls can be redirected to other colleagues’ extensions. The platform is housed in the data center of the UCaaS provider, which also conducts software upgrades.

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Contact Center Multi-Channel Omni-Channel Video 52