2021 Blog Customer Relationship Management First Call Resolution 
ViiBE Blog
AUGUST 27, 2021
ViiBE Blog. Customer experience. August 27, 2021. These include Customer effort score (CES) , customer satisfaction (CSAT), as well as customer service KPIs like Net Promoter Score (NPS) and first call resolution (FCR). How to improve your customer experience. 27 August 2021.
ViiBE Blog
AUGUST 11, 2021
ViiBE Blog. Call Center , CRM , Customer experience. August 11, 2021. With a simple web link, customers can connect to a representative on nearly any device. Since ViiBE is based on secure WebRTC technology , the customer must approve requests to access a camera or share their screen. . 26 August 2021.
ViiBE Blog
AUGUST 18, 2021
ViiBE Blog. Creating a customer-centric business strategy. CRM , Customer experience. August 18, 2021. First of all, a properly structured customer feedback survey can give you a good overview of your customer base. 26 August 2021. How can you measure customer satisfaction?
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