2021 Average Handle Time Communication First Call Resolution 
Uniphore
JANUARY 21, 2022
Promise fulfillment Healthcare consumers today not only demand fast, frictionless resolution to their requests; they also expect clear and timely post-call communications. Source: HealthPayerIntelligence, September 2021. That’s a serious improvement. Want to learn more? Connect with one of our experts today.
Stella Connect
DECEMBER 2, 2021
Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. 2: Time Is Money for You—and Your Customers. . #2: 2: Time Is Money for You—and Your Customers. 1: Response time. #2: 3: Overall time and effort needed to resolve an issue. #4: 4: Personalized communication and resolution. #5:
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Stella Connect
NOVEMBER 2, 2021
Compared to last year, estimates suggest holiday shopping in 2021 will increase by at least 7%. If the question or issue is a familiar one, it can be easily resolved and allow an agent to move on to other inquiries while ensuring more customers feel satisfied in a short period of time. Make Policy Exceptions When Appropriate.
NobelBiz
FEBRUARY 22, 2023
Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. AHT is an abbreviation for “Average Handling Time.” The ACW, as you can see, is a component of the AHT.
NobelBiz
FEBRUARY 15, 2023
Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. AHT is an abbreviation for “Average Handling Time.” The ACW, as you can see, is a component of the AHT.
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