Remove 2021 Remove Average Handle Time Remove Call Center Solutions Remove Return on Investment
article thumbnail

AI Customer Service: Today’s Most Transformative Technologies

TechSee

Another solution, Virtual Employee Assistants (VEAs) – or digital buddies – have been tapped as an effective solution to help contact centers support their agents with on-demand learning, foster intra-company communication and assist with other administrative tasks. Gamification. High-level data analysis. Process improvements.