2020 Contact Center Customer Service Strategies Voice of Customer 
CSM Magazine
AUGUST 22, 2019
In order to stay relevant, there are two crucial discussions that leaders must prioritize: Internal Customer-Centric Team Strategy : How can we evolve internal structures, optimize our workforce, and close the feedback loop to meet new customer demands?
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. Colin Shaw. Kate Leggett.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. His newest book, Inside Your Customer’s Imagination, will be released in September, 2020. Colin Shaw. Kate Leggett.
Expert insights. Personalized for you.
40 
Let's personalize your content