GlowTouch

AUGUST 26, 2020

You could spend your money on expensive contact center software, increase your payroll costs, and invest heavily in training… or you could pay an outsourcing firm to handle all of that for you, and focus your resources on other aspects of the business. Simply put, you have a choice. Tonya Morgan. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. To mitigate these issues, many contact centers use dialers to eliminate unwanted wait times.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

JUNE 7, 2021

Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions. As an example; Microsoft’s productivity score measuring tool did in 2020 when it was perceived as being a tool for monitoring staff.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

FEBRUARY 23, 2023

Contact centers nowadays have many alternatives for digital solutions, and the debate over UCaaS and CCaaS is one of the trending topics in contact center software solutions. As an example; Microsoft’s productivity score measuring tool did in 2020, when it was perceived of being a tool for monitoring staff.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52