2020 Brand Values Net Promoter Score NPS 
Experience Matters
JANUARY 20, 2015
This report provides specific examples of how these companies’ CX efforts have created value for both their customers and for their businesses. We also highlight their best practices across the four customer experience competencies—purposeful leadership, compelling brand values, employee engagement, and customer connectedness.
Lumoa
MARCH 20, 2018
According to Accenture , 85% of customer interactions will be managed with AI by 2020. Why is NPS ® going up or down? Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
MARCH 20, 2018
According to Accenture , 85% of customer interactions will be managed with AI by 2020. Why is NPS ® going up or down? Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers.
SurveySparrow
APRIL 27, 2021
Employee experience is a popular topic of discussion among organizations, especially after the events from 2020, where cases of workplace-related stress and anxiety came to light. Built-in NPS Module. If, as a leader, these questions are going in your head, you need to conduct an NPS survey, and SurveySparrow can help you do that.
SurveySparrow
APRIL 27, 2021
Employee experience is a popular topic of discussion among organizations, especially after the events from 2020, where cases of workplace-related stress and anxiety came to light. Built-in NPS Module. If, as a leader, these questions are going in your head, you need to conduct an NPS survey, and SurveySparrow can help you do that.
Expert insights. Personalized for you.
120 
Let's personalize your content