2020 B2C Mobile Customer Service Sales 
ProProfs Chat
MAY 6, 2020
Marketing Customer Experience Statistics. B2B Customer Experience Statistics. Retail Customer Experience Statistics. Mobile Customer Experience Statistics. Customer Experience Drives Sales Statistics. Digital Customer Experience Statistics. Customer Experience ROI Statistics.
SmartKarrot
FEBRUARY 16, 2022
Customer Experience (CX) tells a lot about businesses as well as consumers. Here are some numbers defining its significance – Despite the growing demand, overall customer satisfaction was up by only 2% across most channels by 2020. 80% of B2B buyers expect a purchase experience similar to that of B2C customers.
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