Customer Experience Strategy: An A to Z Glossary
Lumoa
MARCH 20, 2018
artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Accenture , 85% of customer interactions will be managed with AI by 2020. The situation when B2B CX was very distant from B2C CX has been rapidly changing. So let’s start!
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