2020, Average Handle Time, Customer Centricity and Customer Expectations

What the “New Normal” Will Look Like in the World of CX

Kustomer

SEPTEMBER 29, 2020

While at times 2020 can feel like a real-life “Black Mirror” episode, it did force many CX teams to transform at lightspeed, re-evaluating how they got their work done and what a successful customer service interaction looked like. Customers Want You to Show Them They’re Valued. 2020 has never made that more apparent.

Average Handle Time

Average Handle Time Consumers Report Customer Service

5 retail strategies that are here to stay

Think Customers

AUGUST 18, 2021

At the 2020 National Retail Federation , on the eve of the pandemic, our writers noted that the future of retail was about removing barriers. How do we make interactions ‘effortless’ for customers? The modern retail customer craves personalization, seamless conversations, and communication at every point in the journey.

Retail

Retail Strategy Self Service Average Handle Time

Customer Experience Update

What the “New Normal” Will Look Like in the World of CX

5 retail strategies that are here to stay

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