5 Easy (and Effective) Routing Rules for Omnichannel
Comm100
APRIL 27, 2020
Routing rules can be applied across channels, saving more customers from two of the most excruciating customer pain-points: getting passed around from agent to agent before connecting with someone who is able to handle their issue, and having to repeat their story over and over again. Even if your customer changes region (i.e.
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