2019, Consumers, Contact Center Workflow and Technology

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

TechSee

NOVEMBER 3, 2020

Advances in field services technology. Six months into the pandemic, the demand for this style of remote assistance is still evident, with 45% of consumers willing to use remote guidance to resolve issues due to safety considerations. Advances in field service technology. Growing focus on reducing customer effort.

Contact Center Workflow

Contact Center Workflow Self Service Contact Center Social Media

Visual Automation: Boost Agent Productivity with Smart Eyes

TechSee

MARCH 12, 2019

But while happy customers are vital to the success of a business, happy representatives are equally important, especially with high agent attrition rates presenting a real challenge for contact enters in 2019. Computer Vision technologies. Benefits to agent productivity. Embracing the Future.

Self Service

Self Service Contact Center Net Promoter Score Contact Center Workflow

Customer Experience Update

The Paradigm Shift of Remote Support and the Future of Field Service Delivery

Visual Automation: Boost Agent Productivity with Smart Eyes

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