Magellan Solutions

FEBRUARY 26, 2024

Since launching in 2019, AI-assisted calls have doubled while costs dropped by two-thirds, resolving in under 2 minutes. Adopting AI in Call Centers Integrating artificial intelligence for contact centers requires a smooth process and overcoming implementation barriers.

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Magellan Solutions

AUGUST 2, 2021

billion in 2018 and significantly more in 2019. A report from Clutch suggested that more than 37% of SMEs were already outsourcing some of their business processes since 2019 and that their offshore development budgets would see a substantial increase. According to Statista (paywall), the global outsourcing market earned $85.6

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Magellan Solutions

JULY 29, 2021

Since the system was rolled out in 2019, the percentage of callers who use the AI-enabled system has doubled, and the cost of running it has dropped by two-thirds. Health providers calling in today can complete their initial inquiry in less than two minutes even without a live agent. billion by 2024. . Analytics — The Driving Force.

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