Burning Questions: What is the Best KPI for Measuring CX? [VIDEO]
Oracle
OCTOBER 6, 2019
As part of our Burning Questions series , SmarterCX sat down with some of the top CX minds at Oracle’s ModernCX 2019 to discuss what indicators they monitor to understand what their customers are responding to and how satisfied customers are with their experience. Net Promoter Score as the customer experience metric.
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