Vonage
MARCH 26, 2018
Three years ago, Gartner predicted that more than half of businesses would implement significant changes to improve customer experience by 2018. We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018.
Eptica
FEBRUARY 28, 2018
Date: Wednesday, February 28, 2018 Why the future of customer service isn’t just automation. Published on: February 28, 2018. To help brands better understand the need for both human agents and technology, Régine Vanheems has written a detailed white paper on the subject.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
NOVEMBER 9, 2018
Two in three responders prefer working with a live agent as opposed to self-service or a chat-bot. However, those who use chat tend to be more satisfied because chat is considered quick, easy and convenient. Only about a third of consumers are happy with their last interaction. Most interactions occur over the phone.
Esteban Kolsky
JANUARY 29, 2018
Finally, and this is a new requirement, thanks to GDPR regulations gong live in May 2018 in the European Union (but also affecting all organizations globally) companies will have to figure out relatively quickly how to give control of the flow and the interaction to the customer. What happens to the ones that are not solved automatically?
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Expert insights. Personalized for you.
228 
Let's personalize your content