2018 Chatbots Customer Focused Customer Service Strategies 
ShepHyken
MARCH 5, 2018
Customer Service Chatbots Help Reduce Product Returns by Lisa Kosan. SearchCRM) In previous years, Azumi Mobile was overwhelmed with customer calls after the holiday season as users attempted to return smartphones. This year, chatbots helped address that issue. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 10, 2018
This interview shares some of Mikhail’s most recent observations about how chatbots, AI and digital technology is changing the world of customer service. How to train your agents to avoid these 5 customer service fails by Rhiân Davies. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 17, 2018
Creating valuable content will help customers be interested in what you do and sell. Six Trends Shaking Up Customer Care in 2019 by Julien Rio. CustomerThink) As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year.
Expert insights. Personalized for you.
81 
Let's personalize your content