Second to None

JUNE 7, 2018

Creating a lasting impression in the minds of your target customers can be a daunting task for brands across different industries. Creating an online experience that pushes customers further along their path-to-purchase can be a differentiator between growth and stagnation. 1,2,3,4 [link].

Social Media 59

Social Media Voice of Customer Brands Advertising 59

Second to None

SEPTEMBER 20, 2018

It’s no wonder then that as customer habits transitioned further towards mobile, Google answered. On the March 26th of 2018, Google announced that they were rolling out mobile-first indexing. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience.

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54

Lumoa

APRIL 3, 2018

But it is not a surprise because NPS gives a very simple and easy to track system to follow your most and least loyal customers. It shows you why a customer gave this or that score, opens up a dialogue and, in a way, lets you dive into your customer’s head. “ ” — Bruce Temkin. The real value is in the “WHY”.

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337