Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?
BlueOcean
JANUARY 22, 2019
If your consumer service agents are working from a one-size-fits-all call flow, consumers will notice, and they’ll likely leave the interaction feeling frustrated. Consumers expect the brands they support to be more engaged – that means going beyond an annual charitable donation or community service day.
204 
Let's personalize your content