Talkdesk
MARCH 6, 2018
The post is an examination of a Call Center KPI from Talkdesk’s 2018 Contact Center KPI Benchmarking Report. When someone calls a hospital, there is often an urgency to the issue that means the call must be addressed immediately and the person on the line needs to provide clear directions (e.g.
Talkdesk
MARCH 6, 2018
The post is an examination of a Call Center KPI from Talkdesk’s 2018 Contact Center KPI Benchmarking Report. When someone calls a hospital, there is often an urgency to the issue that means the call must be addressed immediately and the person on the line needs to provide clear directions (e.g.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Avaya
APRIL 19, 2019
Gartner predicts that by 2023, there will be an 80% reduction in missing people in mature markets compared to 2018, due to AI-based face recognition. They also predict that by that same year, hospital emergency room visits will be reduced by 20 million, due to enrollment of chronically ill patients in AI-enhanced virtual care.
SmartMessage Blog
NOVEMBER 20, 2019
Before diving into this, let’s remember that live chat software has a 73% satisfaction rate as a way for customers to interact with businesses ( G2’s Facebook Chatbots Guide, 2018 ). Hospitality. Vodafone’s chatbot is delivering double the conversion rate of its website. Finance and Banking.
Expert insights. Personalized for you.
40 
Let's personalize your content