2016 Customer relationships Knowledge Base Virtual Agent 
Kustomer
JUNE 27, 2022
This also meant that businesses could now start filing and managing customer information in a digital format. The customer relationship manager (CRM) is the hub that facilitates communication between the customer and the brand. An internal knowledge base is home to information meant to be used by employees (i.e.,
Bold360
NOVEMBER 30, 2016
Most consumers now expect that companies have a multitude of contact methods, allowing them to engage in any way they choose, ranging from Facebook to Twitter, email, telephone, self-help knowledge bases, and instant messaging or chat. Examining Usability and Customer-Facing vs. In-House Objectives. Mobile Commerce Daily).
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