2016 Customer Journeys Customer Relationship Management Virtual Agent 
Lumoa
JUNE 23, 2021
Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.
Kustomer
JUNE 27, 2022
You can target your specific customers across multiple channels, gauge marketing campaign performance, and map the customer journey as well as ensure that journey is personalized. This also meant that businesses could now start filing and managing customer information in a digital format.
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