2016, Customer Experience Design, Guest Experience and Hotels

What’s Your Signature? The Importance of Defining Brand Moments

Michelli Experience

NOVEMBER 14, 2017

I am delighted to have known Ed for years and am honored (beyond words) that he listed me as a member of his trusted personal board of directors in a recent article for Hotels Magazine. This week Ed Mady is being recognized as Hotelier of the World by Hotels Magazine at an awards ceremony at The Lotte New York Palace.

Brands

Brands Hotels Leadership Guest Experience

Q&A: Lessons in Delivering a Luxury Customer Experience

Think Customers

MAY 10, 2016

I recently had a chance to discuss some of the components of delivering a luxury customer experience with Ana M. Brant, Director, Global Guest Experience & Innovation at Dorchester Collection , a luxury hotel operator whose properties include The Beverly Hills Hotel, The Dorchester, and Hotel Bel-Air.

Customer Experience

Customer Experience Hotels Guest Experience Conference

Customer Experience Update

What’s Your Signature? The Importance of Defining Brand Moments

Q&A: Lessons in Delivering a Luxury Customer Experience

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