2016, Customer Experience Design, Customer Service and Guest Experience

What’s Your Signature? The Importance of Defining Brand Moments

Michelli Experience

NOVEMBER 14, 2017

While I can go on and on about Ed’s visionary leadership, ability to inspire teams to greatness, top-drawer guest experience delivery and his ability to manage in a crisis, I want to talk about Ed Mady’s signed baseballs. Ok, where is this going?

Brands

Brands Hotels Leadership Guest Experience

Q&A: Lessons in Delivering a Luxury Customer Experience

Think Customers

MAY 10, 2016

I recently had a chance to discuss some of the components of delivering a luxury customer experience with Ana M. Brant, Director, Global Guest Experience & Innovation at Dorchester Collection , a luxury hotel operator whose properties include The Beverly Hills Hotel, The Dorchester, and Hotel Bel-Air.

Customer Experience

Customer Experience Hotels Guest Experience Conference

Customer Experience Update

What’s Your Signature? The Importance of Defining Brand Moments

Q&A: Lessons in Delivering a Luxury Customer Experience

Webinars

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