2016, Customer Expectations, Customer Experience Professionals and Hotels

CX = V! Customer Experience is not a job… it’s a vocation!

ijgolding

APRIL 5, 2016

Using tools and methodologies to improve the ability of a business to meet and exceed customer expectation just made so much sense to me. There is no better way to bring to life what I am describing than the experience I had the pleasure of enjoying last week. I took a role as a Six Sigma Black Belt…. the rest is history!

Customer Experience

Customer Experience Customer Experience Professionals Hotels Customers

CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. ” Read on to learn how today’s customer experience professionals are planning to position their companies for CX success as we move into 2017.

Customer Experience

Customer Experience Omni-Channel Social Media Self Service

Customer Experience Update

CX = V! Customer Experience is not a job… it’s a vocation!

CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017

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