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51 New Contact Center RFP Questions

BlueOcean

Use your contact center RFP questions to find out who in the competition can go beyond reporting just on standard call measures (AHT, ASA, first call resolution, and conversion rates) and provide business insight and analysis that will help you make informed business decisions. Writing Your Contact Center RFP Questions.

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29 Customer Service Training and Coaching Tips

Stella Connect

In a 1:1 coaching session, managers can take the time to focus on that agent’s specific needs and concerns, without judgment or comparison from the rest of the team. and attention to detail for more effective troubleshooting and likelier first contact resolution (aka first call resolution ). .