29 Customer Service Training and Coaching Tips
Stella Connect
JANUARY 4, 2022
In a 1:1 coaching session, managers can take the time to focus on that agent’s specific needs and concerns, without judgment or comparison from the rest of the team. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. It is not an extra.
97 
Let's personalize your content