2016 Call Center Solutions Chatbots Innovation 
TechSee
JUNE 5, 2018
trillion hours in 2016 — a year-over-year app engagement increase of over 50 percent. According to a 2018 survey , 15% of Americans say they have used a chatbot to interact with a company in the prior 12 months, and Gartner projects that more than 85% of all customer interactions will be managed without a human by 2020.
TechSee
NOVEMBER 20, 2017
A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow.
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