Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Organize Your Inventory.

Tips 133

Tips Self Service e-support Social Media 133

Talkdesk

AUGUST 20, 2015

“Customers now have the power to really impact your business more than ever before,” says Jim Tincher. Tincher presented a talk titled, “Driving Growth by Reducing Customer Effort,” for the Talkdesk Webinar Series on August 19, 2015. When your customers need help,” he said, “Are you actively pushing them away?”.

Loyalty 40

Loyalty Customer Experience Effort Score Call Center 40