Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. According to Forrester Research , 42% of the global population will own a smartphone by the end of 2015.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Comm100

JUNE 13, 2018

Customers can experience many types of pain points, or common problems, while doing business with a company. Remedy existing customer pain points before the holiday rush by considering the following: Where do your customers currently experience friction in the buying experience? Quality Check: How’s Your Website?

Tips 136

Tips Self Service e-support Social Media 136

Talkdesk

AUGUST 20, 2015

“Customers now have the power to really impact your business more than ever before,” says Jim Tincher. Tincher presented a talk titled, “Driving Growth by Reducing Customer Effort,” for the Talkdesk Webinar Series on August 19, 2015. It is essential to create a consistent experience and strategy for customers seeking help.

Loyalty 40

Loyalty Customer Experience Effort Score Call Center 40