article thumbnail

How’s Your Mobile Customer Support?

Brad Cleveland Blog

Here’s a number that should encourage all of us to take another look at our mobile customer service strategy. Billion smartphone shipments expected in 2015, representing a 12.2% year-on-year growth rate. Source: IDC.

article thumbnail

How’s Your Mobile Customer Support?

Brad Cleveland Blog

Here’s a number that should encourage all of us to take another look at our mobile customer service strategy. Billion smartphone shipments expected in 2015, representing a 12.2% year-on-year growth rate. Source: IDC.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Kustomer Debuts Next Generation Chat Platform, Enabling Businesses to Deliver AI-Powered, Personalized Customer Service at Fraction Of The Cost of Phone Support

Kustomer

Unfortunately, the crushing volume and complexity of requests has left businesses struggling to keep up and searching for smarter, digital solutions to address customer demands,” said Brad Birnbaum, founder and CEO of Kustomer. “As Multi-Brand Customization: Deliver customized experience across multiple brands.

article thumbnail

Where We Are Really At In Omni-Channel

Martin Hill-Wilson

Becoming a multi-channel contact centre is not just a matter of bulking up on new channels. I’m going to cover three main topics: Multi-channel customer experience. Social customer service. Customer hubs. How Customers Left Brands In The Dust. So please join in when inspired!

article thumbnail

20 Customer Service Blogs You Need to Bookmark Now, 2015

transcosmos Information Systems

They provide content that are focused on startups and businesses, with themes like customer experience, employee empowerment and company culture. Customer Think. Customer Think has a wide variety of compelling content that can be used as a great resource for your market research. Think Customers. Salesforce Blog.

article thumbnail

20 Customer Service Blogs You Need to Bookmark Now, 2015

transcosmos Information Systems

They provide content that are focused on startups and businesses, with themes like customer experience, employee empowerment and company culture. Customer Think. Customer Think has a wide variety of compelling content that can be used as a great resource for your market research. Think Customers. Salesforce Blog.