TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. At the core of their reporting is a team with a passion for all things customer management, with a focus on Customer Contact and Design & Innovation.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Eptica

SEPTEMBER 28, 2015

Date: Monday, September 28, 2015 The evolution of contact center performance. Published on: September 28, 2015. The report breaks down into four main sections: 1 What do contact centers look like currently? The report breaks down into four main sections: 1 What do contact centers look like currently?

Contact Center 48

Contact Center Self Service Net Promoter Score Call Center 48

Kustomer

NOVEMBER 24, 2020

Kustomer Quickly Helps Rainbow Shops Reduce Abandon Rate by 60%, Improve Agent Satisfaction And Deliver A Modern Customer Experience. Before deploying Kustomer, Rainbow customer service agents were reporting difficulties accessing siloed information about the customer, their order history, order status, refunds and other issues.

CRM 52

CRM Abandon Rate Fashion e-support 52