2014 Omni-Channel Self Service Virtual Agent 
Win the Customer
DECEMBER 15, 2015
We want our personalized customer service to encompass a wide variety of platforms from social media to mobile while still being easy to use with lightning-fast responses. At the end of 2014, Forrester reflected on current and rising trends in customer service including omni-channel support.
Comm100
FEBRUARY 16, 2018
Improving the agent experience isn’t the only way that companies are looking to remove friction from the customer experience. As Zuckerberg explained back in 2014, “Messaging is one of the few things that people do more than social networking.” Businesses Will Move Towards a Channel-less Experience.
Expert insights. Personalized for you.
52 
Let's personalize your content