2014, Interaction, Online Experience and Self Service

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Joe Rawlinson

AUGUST 9, 2017

IBM’s findings also recommend making more use of technology to add value to customers’ interactions with your e-commerce business. Adding self-service options such as an online knowledge database can boost your customers’ satisfaction with their online experience.

Omni-Channel

Omni-Channel Self Service Consumers Meeting

Festive failings in UK customer service

Eptica

DECEMBER 11, 2015

In 2014 7% said they found it impossible or extremely difficult to find information on retailers’ websites – yet in 2015 this had trebled to 21%. Customers are dissatisfied with service online and offline There is widespread frustration with customer service levels on both sides of the Atlantic.

Self Service

Self Service Customer Service Social Media Retail

Customer Experience Update

Improving Your E-Commerce Customer Service to Meet Today’s Consumer Expectations

Festive failings in UK customer service

Webinars

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